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FAQs

FAQS

  • Q: Are there deposits or hidden fees?

    Unlike many other facilities, we have no deposits or hidden fees to make your storage rental process easy and worry-free. We only have a one-time administrative fee.

  • Q: Are there items I cannot store?

    There is a list of "don'ts" that you can review in our contract. But for the most part, do not bring liquids, explosives, flammable liquids, toxic materials and perishables. Please contact us if you have any questions regarding a specific item.

  • Q: Can I rent a climate controlled storage unit at Big Tex? Is climate controlled storage the right option for me?

    Yes, Big Tex Self Storage does have climate controlled storage units for rent at our storage facility locations in River Oaks, Montrose, and The Woodlands. In addition, we provide non-climate controlled options at our Woodlands facility.

    To determine whether or not you will need a climate controlled storage unit, you should take stock of the items you plan on storing. Consider whether these items may be damaged by extreme heat or cold. If you plan on storing items that may be adversely affected by the outside elements, then a storage unit with climate control is probably right for you.

    For more information, view our Climate Controlled page.

  • Q: Can I transfer to a different size unit, larger or smaller?

    Yes! You can transfer to a different size unit at anytime to better accommodate your needs.

  • Q: Can large moving trucks enter the property?

    Yes, we strive to provide an easy transition into your storage space, thus all locations can accommodate an 18-wheeler in our parking lots.

  • Q: Do I have to sign a long-term lease or contract?

    Your rental agreement is on a month-to-month basis and you may move out whenever you like. Our minimum lease term is one month.

  • Q: Do I need a reservation?

    Much like a hotel, you don’t need a reservation, but it’s better if you have one. There is high demand for quality storage in Houston. With a reservation, you’ll be sure the unit you need is reserved for you, and it will save you time on move-in day. You can reserve online up to 7 days in advance or by phone up to 30 days in advance.

    Also, you do not need an appointment to view or tour our facilities. Stop by any time during our office hours to receive a complimentary tour.

  • Q: Do we bring our own lock or do you provide it?

    Some customers bring their own locks at the time of move-in; however we also have maximum security disc locks available for purchase.

  • Q: Do you accept wine deliveries?

    Yes, we can accept your wine deliveries at our facility. When your package arrives, we will immediately place the wine in a refrigerated environment until you are able to place them in your wine storage unit. We will call you at the time of delivery to inform you that your shipment has arrived.

  • Q: Do you have parking spaces for RV’s, boats and other vehicles?

    Yes, at our Woodlands location we have parking spaces for RV's, boats and other vehicles. Additionally a standard size car can fit into one of our enclosed non-climate 10x20 or a 10x25 drive-up units.

  • Q: Do you sell packing supplies?

    Yes, you can purchase moving boxes of various sizes—Big Tex carries small, medium, large, extra-large and wardrobe-sized boxes in order to better meet the packing needs of our customers. For your convenience, we also carry packing tape, wrapping paper, bubble sheets, packing peanuts, dish packing packs, glass packing packets, and disc locks for your unit.

  • Q: Does Big Tex have a moving truck I can use?

    Yes, Big Tex does provide free use on one of our 14' Big Tex Moving Trucks upon signing a rental agreement for one of our self storage units. For security reasons, we do require a valid driver’s license and proof of insurance before we are able to lend our moving trucks. In addition, you must return the vehicle to us with a full tank of gas.

  • Q: Does Big Tex have moving equipment I can use?

    Yes, Big Tex does provide free use on one of our 14' Big Tex Moving Trucks upon signing a rental agreement for one of our self storage units. For security reasons, we do require a valid driver’s license, proof of insurance, and security deposit before we are able to lend our moving trucks. In addition, you must return the vehicle to us with a full tank of gas and before 5:30 p.m. of that day. If the truck is dropped off after the office is closed, we have a night drop where you can drop the keys and gas receipt. You can use the truck once for free within 30 days of signing your lease agreement. We also have platform carts that you can use at your convenience during access hours.

    Additionally, we do not offer moving services but can refer you to a local moving company if needed.

  • Q: Does Big Tex have multiple self storage unit sizes available? How will I know what size unit to choose?

    Yes, you will be able to find a variety of self storage unit sizes at your nearby Big Tex Self Storage facility. Our self storage unit sizes range from 25 square feet (the equivalent space of a standard coat closet) to 300 square feet (the equivalent space of a small, two-car garage). For more information, review our Storage Units page.

    There are many factors that go into determining the right sized storage unit for you. A good first step to take is making a complete list of the items you plan on storing, which will help you figure out how much space you will need. You can also learn more by reading our blog post on finding the right storage unit size.

    Additionally, all of our units are at least 10 feet tall, giving you bonus space. Some units are even taller.

  • Q: Does Big Tex provide insurance?

    While it is not mandatory to have insurance with Big Tex Storage, you are responsible for the items that you store with us at Big Tex Storage and insurance for your stored belongings is recommended. You may be covered under an existing insurance policy. Be sure to check with your insurance agent to verify that your items are protected and provide us with a copy of your decelerations page.

    If you do not have insurance but would like some, we also offer affordable insurance options through Great American Insurance.

  • Q: Does Big Tex sell moving and packing supplies?

    Yes, we do! You can purchase moving boxes of various sizes—Big Tex carries small, medium, large, extra-large and wardrobe-sized boxes in order to better meet the packing needs of our customers. For your convenience, we also carry packing tape, wrapping paper, bubble sheets, packing peanuts, dish packing packs, glass packing packets, and disc locks for your unit.

  • Q: How can I make a payment?

    You can make a payment in person, on the telephone, mail a check or money order or make an online payment through our website. We accept checks, cash, money orders, VISA, American Express, MasterCard and Discover. Your rent is due on the 1st of each month, and your first month's rent is prorated. If you are late making a payment, a four day grace period will be applied. We also give you a courtesy call to avoid any late fees occurring on the 5th and 15th of every month.

    You can sign up for automatic credit card payment, this will allow you to pay your rent on time without a trip to the facility and without risk of earning a late fee.

  • Q: How can I rent a unit?

    We designed our website to make renting storage fast and easy online – but you’re also welcome to walk into any Big Tex Storage and rent in person. Or you can call us to ask any question or reserve by telephone. Additionally, a rental agreement must be signed by the person who is financially responsible for the unit.

    You can move into your storage unit anytime after you finalize your rental agreement.

  • Q: How do I calculate how much storage space I need?

    We provide a unit size guide on our website or you can call our manager for further assistance.

  • Q: How do I change my address?

    You must provide a manager with a written notice with your complete new mailing address.

  • Q: How long do I have to rent my unit?

    Our minimum lease term is one month. However, your rental agreement is on a month-to-month basis and you may move out whenever you like.

  • Q: How many cases of wine do your wine storage units hold?

    Our wine vaults hold as little as 16 cases and as much as 56 cases depending on the size of the vault and style of cases in your collection. Our walk-in wine storage units will hold from 84 cases to 380 cases. Check out our wine unit size guide for more information.

  • Q: How much notice must be given when I want to move out?

    We prefer a 10 day notice of your move out.

  • Q: If I rent a storage unit from Big Tex, can my spouse, kids or friend have access too?

    When you rent from Big Tex, you can allow access for other people you specify (or restrict access only to yourself). Simply designate an access code for them, provide a key to your lock, and the desired person will be granted access.

  • Q: Is it mandatory to have insurance?

    While it is not mandatory to have insurance with Big Tex Storage, you are responsible for the items that you store with us at Big Tex Storage and insurance for your stored belongings is recommended. You may be covered under an existing insurance policy. Be sure to check with your insurance agent to verify that your items are protected and provide us with a copy of your decelerations page.

    If you do not have insurance but would like some, we also offer affordable insurance options through Great American Insurance.

  • Q: What are Big Tex’s office hours? Are these office hours different from gate access hours?

    The office hours at Big Tex’s three self storage facilities in Houston are as follows:

    The Woodlands
    Monday-Friday, 10 a.m. to 6 p.m.
    Saturday, 9 a.m. to 5 p.m.
    Sunday, 10 a.m. to 2 p.m.

    River Oaks and Montrose
    Monday-Friday, 9:30 a.m. to 6 p.m.
    Saturday, 9:30 a.m. to 5 p.m.
    Sunday, 10 a.m. to 2 p.m.

    During these hours, the on-site facility manager can assist you with any issues or concerns you may have with your storage unit. You may also purchase moving and packing supplies, as well as pick up or return moving trucks, during our regular hours of operation.

    Gate access hours represent the period of time in which you will be able to visit your Big Tex self storage unit. We would not be able to assist you in person during the hours in which our hours are closed. With that said, there is significant overlap between office hours and gate hours, during which time we would be happy to assist you. Do not hesitate to contact us via phone or email at our River Oaks or Woodlands offices should you require further clarification about our policies.

  • Q: What are the access hours in the wine cellar?

    Access to our wine storage area is from 6 a.m. till midnight. Keep in mind, our wine vault has its own dedicated entrance with digital access control. We extend our hours to the wine cellar to ensure you have access to your collection late night in the event you need it.

  • Q: What happens if power goes out at Big Tex Storage?

    We know it is critical to keep your collection consistently refrigerated. At Big Tex Storage, we have installed a backup natural gas generator to keep the refrigeration units in our wine cellar powered up. Given the uncertain Houston weather, if a storm knocks out power, your wine collection will be safely refrigerated with care.

  • Q: What is a drive-up unit?

    Drive-up units are non-climate controlled storage units that you can drive up to and store your belongings, making unloading and loading most convenient. We feature these at our Woodlands location.

  • Q: What is a roll-up door?

    Roll-up doors are like garage doors – they roll up overhead for easy access. They are wider than swing doors, so it’s easy to move things in and out.

  • Q: What pest control and cleanliness measures are taken at Big Tex?

    Our facilities are inspected and sprayed regularly for pests. Further, we keep our storage and common areas extremely clean. Each storage unit is cleaned between uses to ensure a pest-free space for your belongings, and our common areas are sprayed and cleaned regularly.

  • Q: What promotions/specials do you have?

    Our facilities offer move-in specials to new tenants. Contact your local store manager or visit the specials on the website for more information.

    Additionally, we provide a 10 percent discount to senior citizens.

  • Q: What security measures do you take to protect my belongings?

    We offer multiple sources of security to protect your belongings. Our precautions range from electronic gates, individual door alarms, video surveillance, perimeter fencing, daily inspections of the facility and an on-site managers.

  • Q: What temperature is the Big Tex wine cellar kept at?

    Our wine storage cellar is kept between 53 and 58 degrees using redundant refrigeration systems. We understand the importance of keeping your wine collection at a consistent temperature, so we built our cellar with closed cell foam insulation to maintain optimal temperature.

  • Q: When can I access my Big Tex self storage unit? How would I be able to enter the facility?

    Our gate access hours at our storage facilities are from 6 a.m. to 10 p.m., 7 days a week. You can access your unit using a personalized electronic gate code that will allow you to enter the facility. Remember that the on-site manager may not be in the office during all gate access hours, but we would be happy to help you in any way we can during normal office hours.

  • Q: When can I access the property?

    You will have access to the property from 6:00 a.m. to 10:00 p.m. every day of the year using your personalized keypad entry code. Only Big Tex staff and current tenants have access into the facilities. If you forget your gate code, stop by our rental office and with quick confirmation of your identity, our manager will reissue your gate code to you.

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