Self Storage Customer Service

We believe that the best storage facilities begin with providing exemplary customer service.

At Big Tex, our exceptional customer service is a hallmark of our business. Our commitment to our customers is to operate and build storage facilities consistently delivering satisfaction and providing peace of mind. By being one of the best storage companies in the greater Houston MSA dedicated to making your moving, relocation, or storage experience easy and seamless, we are able to provide a customer service experience unlike any other.

Pain-Free Move In

To save you time and effort, use of one of our Big Tex Moving Trucks is complimentary with a qualifying rental (one-time free truck rental at move in only). In addition, platform trucks and dollies are available for transporting your property from the vehicle to your new unit.

To make that transition as easy as possible, we provide covered loading zones, motion activated sliding glass doors, and large freight elevators that can stay open as long as needed with key input. We also understand that sometimes customers need some flexibility while moving into a new storage unit, which is why we offer 24-hour access the day of move-in to help them or their movers accomplish the task at hand.

Experienced Staff to Assist You

Our experienced and professional staff members help make your move into our storage facility as stress-free as possible. Along with our move-in features, our professional staff looks at other ways to provide the best experience to our customers throughout their lease. We accommodate customer requests when the need arises, and work tirelessly to bring them peace of mind.

During office hours, which significantly overlap with access hours, the on-site facility manager can assist you with any issues or concerns you may have with your storage unit. Our staff also works hard to ensure the leasing process goes as quickly as possible, often completing these transactions under less than 10 minutes in-person, over the phone, or by email.

After hours, managers have the ability to view camera surveillance of the facilities from their iPads to make sure that everything is safe and sound. In addition, managers can also accept deliveries to your unit on your behalf and keep them in a safe location until you take receipt.

Comfortable, Safe Environment

We understand that there are plenty of places you would rather be than a self storage facility, which is why we strive to make your time here as pleasant as possible. Big Tex Storage prides itself on creating a pleasing environment with state-of-the-art amenities and unparalleled customer focus. We offer comfortable temperatures, relaxing music, and video monitors that allow you to view activity occurring on your unit floor, the main level, and even the parking area so that you are always aware of your surroundings.

Our modernized facility is well lit with outdoor lighting in the parking lots, motion-sensitive lighting in the hallways, and even lights in larger units to help you view your property when common area lighting just won’t do. To help get the job done, we can provide wifi access on select floors to file administrators renting our business storage units.

In addition, all of our locations are regularly cleaned to meet sanitary requirements and pest control is performed to ensure maximum levels of cleanliness.

Flexible Terms and Payment

We understand that extra storage space can either be a long or short-term need, which is why our rental agreements are strictly month-to-month — no long-term lease or commitment needed. Leases can be taken care of in less than 10 minutes over the phone or email, and begin the day you move in to your unit at Big Tex Self Storage.

No deposits are required, just a one-time administration fee. There are no hidden costs as we give our customers the option to purchase self storage insurance through Big Tex if so desired, pad locks, and other specifics. In addition, we offer convenient online payment options through our customized tenant account manager, which allows our customers to make a payment, view payment history, and email the facility manager. Customers also have the option to set up “no late fee guarantee” auto payments by using a credit or debit card securely on-file.

Storage Supplies

Moving can be hectic and sometimes you don’t always have all the supplies you need on hand. To accommodate our customers’ needs, our on-site packing and moving supply store carries small, medium, large, extra-large and wardrobe-sized boxes, as well as tape, wrapping paper, bubble sheets, packing peanuts, dish and glass protection packs, and disc locks for storage units. As an add-on, we can also provide and install racking systems to make storing files, documents, and other items more organized and convenient.

Community Involvement

At Big Tex, we believe that customer and community service go hand in hand. As a local business in the Houston area, we are proud members of local organizations, including the Spring-Klein Chamber of Commerce, Humble Area Ministries, and Emergency Aid Coalition. As we look to meet the storage needs of other businesses in the community, our friendly atmosphere and staff create an environment for everyone to succeed.

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