Privacy Policy

How Big Tex Self Storage collects, uses and protects your personal information, and the privacy rights you have under Texas law.

Effective date: September 6, 2026
Last updated: September 6, 2026

Big Tex Storage LLC (“Big Tex,” “Big Tex Self Storage”, “we,” “us”) and its affiliates operates bigtexstorage.com and the self-storage facilities listed on it. This policy explains what personal information we collect, how we use it, and the rights you have — including those Texas residents have under the Texas Data Privacy and Security Act.

1. The short version

  • We collect what we need to rent you a unit and manage your account, plus ordinary technical information about how our website is used.

  • We do not sell your personal information, and we do not share it with advertising companies to target ads to you. We use it to run our business.

  • We use cookies to operate the website and understand how it is used. You control them through your browser, and if your browser sends a Global Privacy Control signal we act on it automatically.

  • You can ask what we hold about you, correct it, delete it, get a copy, or opt out. Section 6 explains how.

2. What we collect

Information you give us

When you reserve or rent a unit, pay a bill, use the My Account portal, or get in touch, we collect what that interaction requires. In general terms, that means:

  • Contact and identity details — your name, address, phone number and email address, a business name if you are renting for a business, and any alternate contact you choose to give us.

  • Information about your rental — the unit and location, your move-in date, insurance plan, account balance and payment history, and anything else needed to administer your lease.

  • Payment details, which are passed to our payment processor to complete the transaction. We do not store your full card number.

  • Identity verification, where renting online requires it. This reads your government-issued ID document. We do not ask for a selfie, and we do not collect or use face recognition, fingerprints or any other biometric identifier.

  • What you write to us in a form, email or message.

If you pay a bill without signing in, you identify yourself with your unit number and gate access code. That access code is used to find your account and then discarded — it is never stored and never shown back to you.

If you begin a rental and leave without finishing, we may keep the contact details you entered briefly, so someone from that location can follow up and help.

Information collected automatically

Like most websites, ours records technical information about your visit — your IP address, browser and device type, the pages you view, and the site that referred you. We use it to keep the website secure, prevent abuse, and understand in aggregate how it is being used. We also track whether messages we send you, such as receipts and gate codes, were successfully delivered.

Location, only if you ask for it

Our location finder has a “use my location” button. If you tap it and allow the browser prompt, we use your location to sort our facilities by distance from you. We do not store it. You can type a ZIP code instead, and declining costs you nothing but distance sorting.

3. How we use it

We use your information to run our business, and for nothing else. That means:

  • Renting and managing your unit, and administering your lease.

  • Taking payments, setting up autopay, issuing receipts, and pursuing amounts owed.

  • Verifying identity where a rental requires it, to help prevent fraud.

  • Sending you messages about your account — confirmations, receipts, gate codes, payment reminders. These are part of your rental, not marketing.

  • Answering your questions and providing customer service.

  • Operating, securing and improving our website.

  • Sending you marketing where you have opted in. You can unsubscribe at any time.

  • Meeting our legal obligations, including the lien, auction and records requirements that apply to storage operators in Texas.

We do not use automated decision-making or profiling to make decisions about you. No algorithm decides whether you may rent, what you pay, or whether your account is in good standing.

4. Who we share it with

We do not sell your personal information. We do not share it with advertising companies so they can target ads to you. Some state privacy laws, including Texas’s, define “sale” and “targeted advertising” broadly enough to cover handing online identifiers to advertising platforms even when no money changes hands. We do not do that either.

To run the business we rely on a small number of trusted service providers — the storage management system that holds your account, payment and identity verification processing, email delivery, website hosting, and website analytics. They may use your information only to perform that service for us, never for their own purposes.

Beyond that, we disclose information only:

  • To complete a transaction you authorized, including to your card issuer or bank.

  • To activate or end a service you asked for, such as an insurance plan.

  • To verify the existence or condition of your account to a credit bureau or collections agency.

  • When required or permitted by law — a subpoena, court order or lawful government request, and the lien and auction process that applies to unpaid storage accounts under Texas law.

  • To our lawyers, accountants and auditors, under duties of confidentiality.

  • If Big Tex is involved in a merger, acquisition or sale of the business, in which case your information may transfer with it. We will post notice here if that happens.

  • With your consent, for anything else.

We never sell or share sensitive information under any circumstances — your location, anything read from your identity document, or the details of your storage account.

5. Cookies and your choices

We use cookies for two things: running the website — keeping you signed in, carrying you through checkout and bill payment, and protecting our forms — and understanding how the site is used, in aggregate, so we can improve it. We do not use them to follow you around other websites.

Your browser controls cookies

Every major browser lets you block or delete cookies, for all websites or just for ours, at any time and without asking us. Blocking the ones we use for measurement costs you nothing. Blocking the ones that run the website will stop checkout, bill payment and the portal from working.

Global Privacy Control

If your browser or a privacy extension sends a Global Privacy Control signal, we detect it and act on it automatically, on every page, with nothing further required from you. When we see it, we switch off any advertising or personalization signals, stop recording how you found our website, and anonymize your IP address. Basic measurement of which pages were viewed continues, which is what the signal is intended to allow.

Browsers vary in how they handle the older “Do Not Track” setting and there is no agreed standard for it, so we rely on Global Privacy Control instead.

Email and location

Every marketing message has an unsubscribe link. Unsubscribing does not stop messages about your account, which we have to send. You can revoke the website’s location permission in your browser settings at any time.

6. Your rights

Texas residents have the rights below under the Texas Data Privacy and Security Act. We extend them to everyone, wherever you live, because we would rather run one process than several. You can:

  • Confirm and access — find out whether we hold information about you, and get a copy.

  • Correct — fix anything inaccurate.

  • Delete — ask us to delete what you gave us or what we obtained about you.

  • Take a copy with you — in a portable and, where technically feasible, readily usable format.

  • Opt out of targeted advertising, sale, or profiling with legal or similarly significant effects. As Sections 3 and 4 explain, we do not do any of those things.

Making a request

Contact us using Section 9 and tell us which right you are exercising. We will ask you to confirm details we already hold, such as the email or phone number on your account, so we do not hand your information to someone else — but we will not ask you to create an account just to make a request.

We will respond within 45 days. If we need longer we may extend once by a further 45 days and will tell you why. Requests are free, up to twice in any twelve-month period.

Some records we have to keep — leases, payment records, and anything subject to lien, auction, tax or other legal retention requirements. If we cannot honor part of a request for that reason, we will tell you which part and why.

If we say no

We will tell you why in writing. To appeal, reply to our decision or write to bigtex@bigtexstorage.com with “Privacy Appeal” in the subject line. A different person will review it, and we will respond within 60 days with a written explanation. If we deny the appeal we will give you a way to complain to the Texas Attorney General, whose office you can also reach directly at texasattorneygeneral.gov.

7. Sensitive information and children

We treat two things as sensitive and use them only with your permission: your location, which we only use when you tap “use my location” and allow the browser prompt, and information read from your government-issued ID, which we only collect when you choose to verify online rather than in person. We do not collect biometric data, we do not use facial recognition, and we never sell or share either.

Our website is intended for adults, and storage rentals require you to be at least 18. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, contact us and we will delete it.

8. Keeping it safe

We protect your information with encryption, access controls, and the principle that people and systems get access only to what they actually need. Sensitive details are handled through dedicated, separately secured services rather than kept lying around in our own systems, and the pages where you sign in or pay are protected against automated attacks.

No system is perfectly secure and we cannot guarantee absolute security. If a breach affects your personal information, we will notify you and the relevant authorities as the law requires.

We keep information only as long as we need it for the purposes described in Section 3, and afterwards for as long as legal, tax, lien, auction and accounting requirements oblige us to. Information we no longer need is deleted.

We are based in the United States and process personal information here. If you use our website from outside the United States, you are sending your information to the United States.

9. Contact us

To ask about this policy, or to exercise any right in Section 6:

10. Changes to this policy

We may update this policy. When we do, we will change the “Last updated” date at the top, and if the changes are significant we will give notice on the website before they take effect. Continuing to use our website after an update means you accept the revised policy.